Replacement Only, No Returns:

We want you to be fully satisfied with your purchase from idekors

Therefore, we allow replacements for items that meet the following criteria:

1. Damaged or Defective Products: If you receive a damaged or defective item, we will gladly replace it for you at no additional cost. Please notify us within 24 hours of receiving the product and provide details and images and videos of the damage or defect.

2. Incorrect Items Received: In the rare instance that you receive an incorrect item, we will promptly replace it with the correct one. Please notify us withing 24 hours of receiving the product.

Conditions for Replacement:

• All replacement requests must be made within the same day of receiving the product.
• Products eligible for replacement must be unused, unwashed, and in their original packaging with all tags intact.
• Replacement requests will be subject to inspection and approval by our team.
• We reserve the right to refuse replacement if the product does not meet the above conditions or if the request is made beyond the specified timeframe.

How to Request a Replacement:

To initiate a replacement request, please contact our Customer Support team. Kindly provide your order number, details of the issue, and any relevant images and videos for prompt assistance.

Exclusions:

• Our Replacement Policy does not cover items damaged due to misuse, neglect, or improper care.
• We do not offer replacements for items that have been customized or personalized unless they are defective or incorrect.

Final Note:

At idekors your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns regarding our Replacement Policy or any other aspect of your shopping experience, please don’t hesitate to reach out to us.

Thank you for choosing idekors. We appreciate your trust and look forward to serving you again soon.